Keywords Video Tutorial
Set Up CompleteSMS Keywords for Automatic Text Responses
Duration: 1:44
Date Posted: 06 October 2026
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- Create keywords that trigger automatic SMS responses
- Control keyword usage and activation settings
Repeated questions don’t always need a repeated answer. CompleteSMS Keywords let you give customers, employees, or other recipients an immediate response when they text a designated keyword.
This tutorial walks you through setting up a keyword, creating its automated response, and choosing how often it can be used and when it should be active. You’ll also see how to manage multiple keywords and monitor their usage.
Once they’re set up, keywords can handle those recurring questions automatically, giving people the information they need without adding another task to someone’s to-do list.
Video Transcript
Never leave a customer wondering if their message was received.
With CompleteSMS auto-replies, you can instantly acknowledge incoming messages, reduce uncertainty, and keep conversations moving even when your team can’t reply immediately.
To get started:
- Head into your CompleteSMS settings and open Auto-replies.
- Click on Add auto-reply.
- Write your outgoing message. Tailor it to fit your business, your team, and your customers. Keep it short, friendly, and reassuring so customers know their message has been received.
- Select the start and end dates, down to the minute.Once you’re happy, click Create.
You can set up multiple auto-replies, one for now, some for later. And when those dates come around, that’s the message that will automatically be sent unless you deactivate it with the toggle.
To avoid auto-reply overload, each incoming number or contact will only receive one auto-reply per day.
And as an administrator, you can see who has an auto-reply set by the auto-reply icon on the user list.
CompleteSMS auto-replies: simple, controlled, and always on.
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