SMS for Hotels &
Hospitality

Travelers bring their phones everywhere, providing hotels and other hospitality businesses with a spectacular opportunity to reach guests in an easy, efficient and highly personal way.

SMS text messaging is a fast, reliable means of communicating with customers, and it can streamline how you handle queries or complaints.

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Good Morning, Mrs. Martin! Check-out is at 11 am. No need to stop at the desk, we’ve emailed your receipt. It's been a pleasure having you.

Thank you, please send a bellman to my room at 9:45am?

Using SMS Solutions for Hotels and Other Forms of Hospitality

Many travelers are in unfamiliar locations and rely on their phones for directions, local information, itineraries, etc. Hotel managers and staff can gain a competitive edge with a trusted hotel and hospitality texting application like CompleteSMS. Give the travelers the information they need when and where they need it.

Welcome to Spring Hill Hotel text notifications! We're ready for your visit, and a chocolate awaits you on your pillow.

Build Your Guests' Trust and Loyalty

With CompleteSMS, you can send friendly reminders for breakfast, cleaning service and checkout times. You can also personalize booking reminders with your guests' names, room numbers and other relevant information. What's more, warm welcome and grateful goodbye messages emphasize your attention to detail and enhance your customers' experiences.

Out of town? Spring Hill Hotel is here to help. Visit SHH.com/brochures or pop down to the help desk for more visitor information.

Help and Inform Guests on Their Travels

Because your guests are out of town, you can guide them on their travels by reminding them that you provide brochure samples and have a help desk. Enhance their stay with safety travel tips and maps to the city's visitor and information center.

Hi All-The large wedding party starts arriving in 20 mins, valets and bell hops need to be at their stations in 5 mins.

Keep Your Staff Informed

CompleteSMS enables you to create distribution lists for departments or roles, to make sure you can quickly get the message to the right group within minutes. And with the easy scheduling feature, you always look under full control when things get hectic.

CompleteSMS, Makes Hospitality Hospitable

The more effortless communicating with your patrons and guests is, the easier it is to send information they’re looking for, in the timeframe they need it. Helping to make their meetings, events and stays a success.

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Features

Explore dozens of features to personalize your business.

10DLC Registration Support

We register your account and guide you to stay compliant.

Flexible Plans

No-obligation monthly plans with free trials.

International Scale

We deliver SMS internationally to places other providers can't.

Expected to Increase your guests' comfort and convenience?

CompleteSMS has your solution.

Benefits

Use the Best Hospitality SMS Company for Hotel Management and Personnel

SMS is one of the fastest, most effective ways to connect with guests, before, during, and after their stay. With near-instant open rates and no need for an app or Wi-Fi, texting lets you meet guests where they already are: on their phones.

By using SMS, your hotel can:

Deliver Real-Time Communication Reach guests and customers within seconds, whether you’re confirming reservations, sending updates, or sharing special offers.
Improve Staff Efficiency Automate routine messaging like confirmations, reminders, and promotions, giving your team more time to focus on high-touch service.
Strengthen Guest Loyalty Stay connected even after guests leave by sending thank-you messages, feedback requests, and exclusive return offers to drive repeat business.
Provide Easy Two-Way Communication Allow guests to easily text questions or service requests, reducing friction and improving satisfaction without relying on phone calls or app downloads.
Support Emergency and Safety Notifications Quickly inform guests and staff about urgent updates, weather alerts, or safety instructions with immediate SMS broadcasts.

At the end of the day, SMS isn’t just a communication tool, it’s a smarter way to deliver the hospitality experience your guests expect.

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In the press article

How to Use Text Messages to Update Clients and Customers

by Tom Sheahan

May 9, 2023

High read rates and ease-of-use make text messages ideal for communication between manufacturers, clients and customers.
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Hotel Welcome SMS

Welcome to [Hotel Name] text notifications! We're ready for your visit, and a chocolate awaits you on your pillow.

Hotel Bar Promo SMS

Hey, [name]! Come down to the bar front for a complimentary drink as a special thank you for being a loyal guest!

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SMS for Hotels & Hospitality

Enhance engagement and save time by tapping into our collection of ready-to-use SMS templates for Hotels.

SMS Templates

SMS for Hotels &
Hospitality