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Two-Way SMS Communication: How to Build Customer Relationships Through Conversational Texting

Two-Way SMS Communication: How to Build Customer Relationships Through Conversational Texting

By:  Amy Dean - COO/Marketing Specialist  |  June 1, 2026

Your customer just got your “order shipped” notification. Great! Except now they want to know exactly where their package is and when it’ll arrive. That one-way notification just created more work, not less. When every business interaction can strengthen or strain relationships with your customers, how (and how quickly) you respond matters. Phone calls put […]

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May 27, 2026

Auto Reply = Good Customer Service A lot of the conversations we have with customers start the same way: someone misses a call, a message comes in after hours, or a team just can’t get to the inbox fast enough during the day. And honestly, that used to create a bit of a scramble. Do […]

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Why Use SMS for Abandoned Cart Solutions

Why Use SMS for Abandoned Cart Solutions

By:  Amy Dean - COO/Marketing Specialist  |  April 22, 2026

Short message service (SMS) is one of the leading communication channels businesses use to stay in touch with their customers. Since 77% of customers abandon their carts before checking out, businesses of today are seeking more efficient and affordable ways to recover customers through direct contact. Abandoned cart SMS is one of the tools modern […]

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How SMS Messaging Can Improve Mass Evacuation for Natural Disasters

How SMS Messaging Can Improve Mass Evacuation for Natural Disasters

By:  Amy Dean - COO/Marketing Specialist  |  April 7, 2026

Although technology to detect natural disasters has vastly improved, immediate communication and warnings remain a constant setback during danger. During sudden disasters, such as tornadoes, hurricanes or wildfires, communicating through voice over the phone often fails due to congestion, as power outages can disrupt Wi-Fi connection or the network needed for app-based alerts. While detection […]

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Unicode SMS Message

ASCII vs. Unicode Characters

By:  Tim Hunt - CTO/Co-founder  |  April 2, 2026

SMS Character Limits: ASCII vs. Unicode In SMS, not all characters (letters, numbers, symbols) play by the same rules. Some allow messages to have 160 characters, others quietly cut that limit down to 70. The reason? The character limit is determined by the characters you’ve typed in. Are they ASCII or Unicode? This article will […]

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