Auto Reply = Good Customer Service A lot of the conversations we have with customers start the same way: someone misses a call, a message comes in after hours, or a team just can’t get to the inbox fast enough during the day. And honestly, that used to create a bit of a scramble. Do […]
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How SMS Messaging Can Improve Mass Evacuation for Natural Disasters
Although technology to detect natural disasters has vastly improved, immediate communication and warnings remain a constant setback during danger. During sudden disasters, such as tornadoes, hurricanes or wildfires, communicating through voice over the phone often fails due to congestion, as power outages can disrupt Wi-Fi connection or the network needed for app-based alerts. While detection […]
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Switching from Telstra IM? Here’s Why CompleteSMS Works for SMBs.
Telstra pulled the plug on their Integrated Messaging service (TIM), leaving a lot of small and midsize businesses left thinking, “Now what?” After all, SMS is how teams confirm bookings, send quick updates, and stay connected with customers day to day. Losing that tool can throw a wrench in your routine. That’s where CompleteSMS steps […]
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Why Your Customers Will Thank You for Compliant Messaging
Imagine your phone pings with a text from your hairdresser reminding you of your cut and color after work. Later that afternoon, another text pops up letting you know they need to reschedule your appointment. Maybe it’s a little inconvenient, but you’re grateful you didn’t drive across town only to find the salon empty. Now […]
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What Is Commercial Text Messaging?
Commercial texting is on the rise, with people opening 98% of the short message service (SMS) messages they receive. Learn what commercial text messaging is and how to use it to promote your business and connect with your audience. Understanding Commercial Text Messaging Commercial text messaging is the use of SMS to communicate directly with customers. Also known as […]
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