Dedicated Numbers & Call Forwarding
Dedicated SMS Number
Unique and dedicated phone numbers can be purchased to use for all your inbound and outbound messaging. They’re an optional extra, if you want more than come with your selected CompleteSMS plan. Without one, your outgoing SMS will be delivered to recipients from different numbers every time. Although message recipients can still reply back to you through these one-off numbers, the connections will expire after 90 days.
You can also choose to have a dedicated number with a local area code, a perfect way for companies to provide that local-peace-of-mind for recipients. Who wants to hear from a dentist in a different state?
Dedicated SMS numbers are an ideal solution for:
- Medical and dental providers: Send reminders for upcoming appointments on the schedule that works for your practice. Capture patient confirmations with two-way capabilities.
- Banks and financial institutions: Alert clients to log-ins or suspicious activity to enhance fraud protection. Notify clients when statements are available or when they’ve triggered a low-balance threshold.
- Supply chain and logistics professionals: Acknowledge customer deliveries and provide shipment alerts. Keep drivers informed about hazards and road conditions impacting deliveries.
- Manufacturing companies: Let customers know about low-stock items or production delays. Alert employees to shift or schedule changes or available overtime.
- Law firms and courts: Relay case status or send billing and appointment reminders. Notify jurors and attorneys of closures or court case schedule changes.
- Hospitality providers: Use a branded number to communicate registration details and local information. Remind guests of amenities like spa services and tour-booking assistance.
Each dedicated number is assigned to a single email address, providing recipients with a direct line of communication to the specific sender. For this reason, companies often assign a dedicated number to each of their sales reps or branch locations. Please see the link below for availability and rates in your country.
Who Can Benefit From Dedicated SMS Numbers?
A variety of businesses and institutions can benefit from using dedicated SMS numbers. Some examples include:
- Banks & Credit Unions
- Physician & Healthcare
- Dental Offices
- Government Agencies
- Education & Schools
- Churches & Religious Organizations
- Hotels & Hospitality
- Unions
- Automotive Dealers
- Jewelry Stores
- Law Firms
- Retail Stores
- Call Centers
- Gyms & Fitness Centers
- Spas & Salons
- Non-Profit Organizations
- Veterinarians & Pet Professionals, and many more
SMS Call Forwarding
Using a Dedicated Number:
Turn on call forwarding for your dedicated SMS number and route inbound calls to your office line, switchboard, or mobile. That way, customers can call the same number they received your message from—keeping things simple and consistent. Without call forwarding enabled, inbound calls won’t connect.
Using Your Account Pool Numbers:
No dedicated number? No problem. You can enable call forwarding across your SMS number pool and send all inbound calls to a single destination. So when customers call the number your message came from, they’ll still reach your team—making it easy to manage voice and SMS together.
Benefits of SMS Call Forwarding
Call forwarding service from CompleteSMS make it easy for businesses in many industries to:
- Answer customer-initiated calls faster.
- Provide better and more responsive customer service.
- Route calls directly to the appropriate person, branch or department.
- Centralize communications around specific initiatives.
- Conduct operations from their office or in the field.
Call forwarding is available in the United States, Canada and Australia. View our pricing page for individual country call forwarding pricing.
Talk to an Expert
Our SMS expert, John, will give you a full demo of our software and answer any questions you have.
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