FAQs

The major U.S. carriers (e.g., AT&T, T-Mobile, Verizon, etc.) are requiring that brands and campaigns (i.e., message samples) be registered in an effort to reduce spam and possibly increase throughput.

The Campaign Registry is the independent agency these major carriers have contracted as their reputation authority of business messaging on 10dlc.

CompleteSMS will help register your account and advise on how to stay compliant.

We have several blog posts on this matter, but check out this page to get started. If you are ready to supply your information please fill out this form.

Yes, if you want to use a custom Sender ID (or alpha header) in Australia, you must register it with the Australian Communications and Media Authority division of the Australian Government.

The process starts by contacting your provider, then you’ll be prompted by an email from the ACMA to identify yourself using your myID profile.

CompleteSMS is here to help. Contact Support for assistance.

If you have already start a free trial you can contact sales or chat with support. They’ll make sure you’re set up with an SMS bundle that fits your needs.

It is now! Our new Outlook add-in that’s compatible with Classic and New Outlook on Microsoft 365 and microsoft.com is available in the Microsoft Marketplace.

Chat with Support for more information.

Your daily message limit is set to 10 by default.

If you are a User only, you will need to contact your administrator to modify this for you.

If you are an account administrator you can change user limits under Users.

A user can send text messages. An administrator can manage an account as well as send text messages.

If you have any troubles or questions: Submit a support ticket.

The most likely reason for this, is during your trial account you can only send messages to the number you supplied on the sign-up form. This restriction will be removed once you sign up for a paid account.

If you need to test sending messages to another person, or plan on using bulk messaging and need to test with a list, just contact support and they’ll hook you up.

To do this:

1. Log into app.completesms.net
2. Click “Account” in the top navigation
3. Click “Users” in the left-hand navigation

Administrators have different permission levels as well that can be determined while setting them up.

If you have any troubles or questions: Submit a support ticket.

To do this:

1. Log into app.completesms.net
2. Click “Account” in the top navigation
3. Click “Users” in the left-hand navigation

You can create new users, that will only have permissions to send/receive messages. They can use the web portal or any of the other sending options including our API and Gmail and Outlook add-ins.

If you have any troubles or questions: Submit a support ticket.

1. To get a new installation code…
2. Click the “Tools” menu in Microsoft Outlook
3. Click “Office SMS Options…”
4. Click the “Account Settings” tab
5. Click “Account Management”
6. Click “Create or update new Office SMS account on server

Office SMS is not being upgraded, but will be available until Microsoft changes enough that Office SMS becomes incompatible.

There are a few possible causes for this…

One of the Outlook plug-ins installed on your computer is conflicting with Office SMS. To check this:

1. Click the “Help” menu in Microsoft Outlook and click “About Microsoft Outlook”
2. Click “Disabled Items”
3. If Office SMS is listed, then it has been disabled
4. The Office SMS toolbar has been turned off. To check this:
5. Click the “View” menu in Microsoft Outlook and click “Toolbars”
6. Ensure that “Office SMS” is turned on

There is some other problem pertaining to Microsoft Outlook. To fix this:

1. Click the “Help” menu in Microsoft Outlook and click “Detect and Repair…”
2. Click “Start”
3. Re-install Office SMS

Please submit a support ticket or hop on chat, a live person will help you.

Ensuring that each and every one of your time-critical bulk messages reach their intended recipients is essential. However, the increasingly strict anti-SPAM policies of carriers are blocking good messages along with the bad. Below, we offer our three best tips to ensure all your important bulk SMS messages are successfully delivered.

1. In the U.S.? Make sure you’re registered. Plain and simple, unregistered companies and message will be blocked and/or fined.
2. Personalize SMS – By personalizing your outgoing bulk messages with recipients’ names or other unique content, you minimize the appearance of duplicate content, thereby reducing the risk of any messages being blocked by the receiving carrier for violating their policies. You can accomplish this using the mail merge feature of our Bulk SMS product.
3. Avoid Sending URLs, Email Addresses, or Phone Numbers – When possible, avoid including these in your bulk SMS blasts. But if it’s required information for your SMS, make sure the carrier can track it back to you, meaning, make sure the URL is your company/or relatable name. The more they know about you, the more they’ll be interested in sending your message through.

Contact CompleteSMS Sales.

Benefits of being a partner can be found on our Partners Program page.

The standard SMS is 160 GSM characters or 70 characters when sending any unicode characters (Chinese, Thai, Arabic, Hebrew, etc.).

CompleteSMS supports messages of up to 765 characters, sent as 5 SMS. If you regularly send messages of similar length reach out to your sales rep to make sure your account is set up to be the most efficient.

Contact CompleteSMS Support by submitting a support ticket or open the Chat box.

As Australia’s Spam Act is the most secure and strict, CompleteSMS uses this as our baseline for compliance.

Download PDF

The CTIA guide is a good reference as well.

A dedicated number is the most likely culprit.

Dedicated numbers are great for easy identification by customers on their caller ID, they can be stored in contacts to be used for future communications. They can even be published on collateral, business cards or websites and the SMS will always be directed back to you.

BUT they (dedicated and dedicated pool numbers) only work if you’re having the replies go to your email inbox.

If you’d prefer to replies be directed to your phone then you’ll need to drop the dedicated number. Without a dedicated number your message will go out on one of our long codes. With this, you’ll be able to receive replies on your phone (or email, if you wish), though the connection expires after 90 days.

If you’d like to use your dedicated number, you’ll need to select for replies to go to your email only.

If you’re still having a reply issue, submit a support ticket and they’ll gladly check it out.

If you work in the U.S. you have to have a dedicated number or dedicated pool of numbers, so the ‘reply to phone’ will not work at all.

If you are having trouble remembering your password, just hit the ‘Forgot Password’ link on the log in page. It will send you an email that will direct you to create a new password.

If you want to change your password while you’re logged into the portal, select Send SMS in the top navigation and then Settings on the left-hand navigation, there you’ll find password reset fields, just remember to hit Save before leaving the page.

Well, that’s a big question, best answered by one of our support staff, so they clearly understand your use-case.

We can say that the US does not accept or send Sender IDs (as in alpha or alpha-numeric ID associated to a specific phone number) at all.

And then there are some areas and countries, like Australia, Italy, UK that only let you send with a Sender ID if registered with their governing body.

There are also some locations that only allow you to use alpha-numeric Sender IDs within a defined space, like country borders.

Chat with one of our support staff for further details on your specific use case.

Great question, we’re always happy for you to pay…the way you’d like.

We have a few options:

• by check, with a fee
• by credit card, with surcharge
• by electronic bank transfer, no fees

Check them all out on the payment options page Payment Options.