Amy Dean

When you’re traveling, you want your experience to be as smooth and seamless as possible. Part of that involves staying aware of what to do and where to go. Short…

Text messaging is the most used data service worldwide. In the United States alone, mobile users sent about 2 trillion text messages in 2021. Emails often get lost in the abundance of messages received every…

Commercial texting is on the rise, with people opening 98% of the short message service (SMS) messages they receive. Learn what commercial text messaging is and how to use it to promote your business…

To communicate with your customers, clients, employees and other stakeholders, you should contact them through the channels they use most. As SMS has an impressively high open rate, with most messages typically being read within a couple of minutes…

SMS is a powerful way to reach a responsive audience. In the wrong hands, it can also be invasive and annoying. We've all received unwanted texts that have us typing…

The invention of the smartphone changed screen time and social media use as we know it. In what seemed like an overnight transformation, people could now access whatever they needed in the…

Whether you own a car dealership or a clothing boutique, taking advantage of the immediacy of SMS can help you boost traffic, strengthen existing customer relationships, foster new ones and…

SMS messaging can help you reach your customers and feel confident they’re reading your messages. The rise in popularity of smartwatches creates another opportunity for your business—more than 402 million of these devices are…

Strengthening communication with your customers is critical to your business’s continued success, and with the rise of technology comes new ways to enhance interactions. This SMS guide for beginners will explore best practices for…

It’s happening, it’s really happening. Carriers are on their way to discontinuing text-to-email services.  AT&T announced that on June 17, 2025, they will stop servicing text messages sent via their…

According to data from 2021, Millennials were one of the largest generational groups in the Australian population, holding a share of 21.5%. In 2023, more than half of the U.S. population consisted of Millennials and…

Sending texts is an effective way for businesses and organizations to contact their audiences. Depending on your company, you may use short message service (SMS) messaging to send order confirmations,…

Businesses and marketers have been tailoring their communication tactics to connect with millennials—for good reason. Millennials are now the largest generation in America and Australia. Their spending power has also increased as they enter their…

When you make a new connection with a customer, you need to keep their attention. That's where an effective customer life cycle management and marketing strategy comes in. What is…

The holidays are important to all types of businesses due to the rise in gift shopping. Many companies use this time to introduce seasonal deals to encourage more sales. While…

Notations in blue will go into effect November 5, 2024. As of this posting, we’ve been told that existing campaigns will not have to be updated, though, new campaigns of…

Customers can disengage from your brand for a variety of reasons, from having a bad experience to losing interest in your offerings. Is it possible to win these customers back?…

Leading or managing a union requires you to maximize your time and resources. And, in the spirit of cooperation and partnership you must have a comprehensive communication strategy to ensure…

How Jewelers Can Benefit From SMS Customer communication preferences are constantly changing, which means your business's marketing tactics should always be one step ahead. The competition in the jewelry industry…

Most college students are "traditional" students—recent high school graduates between 18 and 24 years old. These students typically carry their phones everywhere they go. So, it's only natural that texting is…

Positive patient experiences are integral to the success and reputation of your medical practice. With the help of an application programming interface (API), you can leverage short message service (SMS)…

How to Create Text Reminders That People Remember Whether you've ever waited fruitlessly for a customer who turns out to be a no-show or you've missed a deadline to get…

How Fleet Managers Use SMS API Integrations Fleet management is fast-paced and involves many moving parts. Managers must communicate effectively and coordinate with drivers to keep operations running smoothly. With…

Come late winter and early spring, accounting firms will see an influx of appointments with taxpayers preparing to file. Working in the accounting industry, you probably understand the stress of…

Doug Green from Telecom Reseller in conjunction with Cloud Communications Alliance interview Tom Sheahan in part 1 of a 3-part podcast series to discuss SMS regulations and how The Campaign…

Enterprises can use short message services to improve their daily operations, especially relating to efficiency. In today's hectic business world, time is money. Finding ways to streamline your communication with…

Short message service (SMS), better known as text messaging, is one of the best ways for businesses to connect with their consumers. From sharing order confirmations to sending appointment reminders,…

Short message service is a powerful communication vehicle that allows businesses to send and receive text messages. Whether you are coordinating schedules with your employees or sharing order confirmation details…

In recent years, application-to-person messaging (A2P) has become a more widespread communication method for clients and employees. In fact, the A2P messaging market is anticipated to reach USD 78.2 billion by…

7 Benefits of a CRM and SMS Integration Integrating your short message service (SMS) with a customer relationship management (CRM) system can help you gather customer interactions in one central…

SMS for banks has been traditionally used as a convenient method for customers to perform banking-related activities, allowing financial institutions to send or receive instructions from customers. This is just one way that mobile…

Business communications have changed drastically in the last decade, including how we use short message service (SMS). Whether you're communicating with employees, customers or stakeholders, SMS messaging is a great…

Short message service (SMS) solutions allow your business to send and receive text messages and can be a very powerful tool for restaurants looking to stay connected with their team…

Looking for ways to get in closer contact with your clients, staff, patients or customers? Many businesses are turning to Short Message Service (SMS) messages to send reminders and updates.…

Small businesses can get a lot of bang for their buck with text messaging... Maybe you have a marketing director, maybe you have a communications person, a customer service person…

An astounding 6.38 billion people use smartphones every day, and experts predict that number will rise to 7.52 billion in the next five years. With so many people attached to…

With 97% of Americans owning a cellphone, text messaging is more popular than ever. As more and more businesses find texting to be an inexpensive way to communicate efficiently and…

(Updated Regularly) Most SMS providers and DCAs (direct connect aggregators) participating in the 10dlc registration process will not support any A2P messages from unregistered long-codes. Along with this new deadline,…

Group texts and bulk text, we’ve all experienced both, but may not know how very different they are.  Group texts are obvious, they contain two or more names or numbers…

As you're crafting your SMS marketing strategy, you want to avoid some approaches that could cause legal complications or decrease audience engagement. From the 2003 Australia Spam Act to recent 10dlc U.S. carrier regulations,…

As the warmer days for vacations, family get-togethers and other fun summer activities arrive, your customers are on their phones more and their desktops less. They're out exploring and spending…

We're proud to announce our formalized relationship with Mercury by RMS. Red Oxygen and RMS, Inc., a global leader in housing and Conference management have formalized our long-standing partnership that…

It's the future of mass advertising. Across industries, businesses are jumping on the bandwagon and using Short Message Service (SMS) as part of their advertising campaign. SMS is efficient, attention-generating…

5 Creative SMS Ideas for Restaurants Restaurant owners today have many ways to reach their existing customers and nurture loyalty. One of the most effective and convenient ways is using…

Leveraging SMS as part of your marketing strategy should be simple and convenient. Your system should work seamlessly with your operations and help your company enhance client and employee communications.…

With a heavy Gen Z demographic, colleges and universities need tech-first strategies for staying in touch with their students. And, unlike K-12 schools, higher education facilities are often spread out,…

If you get a message at 3 a.m. from one of your vendors, you probably won't answer it. You want the companies you work with to respect your time, and…

Short message service has changed the way we communicate—with each other and with businesses. It can play a central role in a customer service strategy by offering a quick, convenient…

While the world of consumer technology is frequently changing, cell phones and smartphones have stayed a constant in the past decade. You can leverage their popularity by incorporating SMS marketing…

Amy Dean COO & Marketing Specialist - CompleteSMS . Amy’s been in marketing her whole career, mostly at marketing and branding firms, she joined CompleteSMS in 2020 as Marketing Director.…