Choosing an enterprise texting solution is an organizational infrastructure decision, not a simple software purchase. Over 75% of people are more inclined to open an SMS message than an email, which is why large organizations are prioritizing the channel for operational communications. The catch? The wrong enterprise SMS platform can create compliance headaches, limit scalability and leave […]
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Your customer just got your “order shipped” notification. Great! Except now they want to know exactly where their package is and when it’ll arrive. That one-way notification just created more work, not less. When every business interaction can strengthen or strain relationships with your customers, how (and how quickly) you respond matters. Phone calls put […]
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Text messaging can be a powerful asset for your moving company. For customers, SMS is a personal, quick and easy way for them to ask questions, book their move and get updates on the process. For your company, SMS solutions boost efficiency by improving communication. You can also use SMS to upsell and offer promotions, […]
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Imagine your phone pings with a text from your hairdresser reminding you of your cut and color after work. Later that afternoon, another text pops up letting you know they need to reschedule your appointment. Maybe it’s a little inconvenient, but you’re grateful you didn’t drive across town only to find the salon empty. Now […]
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As SMS campaigns have an impressively high open rate of 98%, texting is one of the most effective tools for marketing. However, over-texting could be doing more harm than good. Learn how to determine the right SMS frequency to ensure effective communication and maintain positive customer relationships. Why Is SMS Frequency Important? SMS frequency has the […]
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The CompleteSMS solutions are moving to a singular all-in-one app. No matter how you want to send SMS, CompleteSMS has got you covered. Check out the new product’s capabilities now!