Your customer just got your “order shipped” notification. Great! Except now they want to know exactly where their package is and when it’ll arrive. That one-way notification just created more work, not less. When every business interaction can strengthen or strain relationships with your customers, how (and how quickly) you respond matters. Phone calls put […]
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Text messaging can be a powerful asset for your moving company. For customers, SMS is a personal, quick and easy way for them to ask questions, book their move and get updates on the process. For your company, SMS solutions boost efficiency by improving communication. You can also use SMS to upsell and offer promotions, […]
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Imagine your phone pings with a text from your hairdresser reminding you of your cut and color after work. Later that afternoon, another text pops up letting you know they need to reschedule your appointment. Maybe it’s a little inconvenient, but you’re grateful you didn’t drive across town only to find the salon empty. Now […]
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As SMS campaigns have an impressively high open rate of 98%, texting is one of the most effective tools for marketing. However, over-texting could be doing more harm than good. Learn how to determine the right SMS frequency to ensure effective communication and maintain positive customer relationships. Why Is SMS Frequency Important? SMS frequency has the […]
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To communicate with your customers, clients, employees and other stakeholders, you should contact them through the channels they use most. As SMS has an impressively high open rate, with most messages typically being read within a couple of minutes of being received, this channel can be an effective tool for business communication. As hundreds of companies use texts to sell products, you may be familiar with SMS for retail […]
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The CompleteSMS solutions are moving to a singular all-in-one app. No matter how you want to send SMS, CompleteSMS has got you covered. Check out the new product’s capabilities now!
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