Call Center

CompleteSMS allows you to create and send scheduled text messages, automating your customer support. You can schedule messages to send on particular days and at certain times, keeping customers updated about their support tickets. Message templates make it easy to send similar messages repeatedly without typing out the text each time. 

Our API is easy to integrate with existing infrastructures, and our support staff is always just a call, chat or email away. We can also create custom integrations if you’re looking for something specific. 

Your call center can use SMS communication for multiple purposes. Text messages can help save your support team and your customers time. When customers can text their problems, they are more likely to get the assistance they need quickly. They don’t have to wait on hold for minutes or hours. Using SMS also helps your call center sort customer concerns by priority. Your team can then help the customers with the most urgent concerns first.

While your support team can only help customers one at a time by phone, they can have multiple text message conversations going simultaneously. Customers will walk away from their interactions feeling satisfied and happy that their issues were addressed. Your company will save money by having fewer representatives working during a shift while providing the same standard of service. 

SMS communication can lead to higher rates of customer retention, which can boost your company’s revenue even more. When customers are happy with the service they receive, they are more likely to recommend your company to their friends, which can also help increase your revenue.

You also have greater access to your customers when you communicate with them over SMS. After a support ticket gets closed out, you can follow up with the customer to ask for their feedback and review. If they note any issues, you can address them instantly.