Call Center

  At long last… it’s here. The day has arrived, it’s go time, the rubber is finally hitting the road, the wait is over, all systems go, we’re on, our…

When you’re traveling, you want your experience to be as smooth and seamless as possible. Part of that involves staying aware of what to do and where to go. Short…

Text messaging is the most used data service worldwide. In the United States alone, mobile users sent about 2 trillion text messages in 2021. Emails often get lost in the abundance of messages received every…

Commercial texting is on the rise, with people opening 98% of the short message service (SMS) messages they receive. Learn what commercial text messaging is and how to use it to promote your business…

To communicate with your customers, clients, employees and other stakeholders, you should contact them through the channels they use most. As SMS has an impressively high open rate, with most messages typically being read within a couple of minutes…

In today's technology-driven world, most businesses use digital methods to communicate with their clients, and it's no different for e-commerce companies. Since online companies rely heavily on software to manage…

SMS is a powerful way to reach a responsive audience. In the wrong hands, it can also be invasive and annoying. We've all received unwanted texts that have us typing…

Child Care: How to Provide Worry-Free Communication to Parents With SMS Parents are a lot more likely to experience significant levels of stress compared to adults who don't have children. This can…

Quick Guide to SMS Marketing for Salons and Spas If you're the owner or manager of a spa or salon, integrating SMS into your marketing and communications efforts can be…

The invention of the smartphone changed screen time and social media use as we know it. In what seemed like an overnight transformation, people could now access whatever they needed in the…

Whether you own a car dealership or a clothing boutique, taking advantage of the immediacy of SMS can help you boost traffic, strengthen existing customer relationships, foster new ones and…

SMS messaging can help you reach your customers and feel confident they’re reading your messages. The rise in popularity of smartwatches creates another opportunity for your business—more than 402 million of these devices are…

Strengthening communication with your customers is critical to your business’s continued success, and with the rise of technology comes new ways to enhance interactions. This SMS guide for beginners will explore best practices for…

A2P (application to person) SMS regulations have recently had an onslaught of changes coming in rapid succession, making compliance an uphill battle for companies that think they can do this without implementing…

It’s happening, it’s really happening. Carriers are on their way to discontinuing text-to-email services.  AT&T announced that on June 17, 2025, they will stop servicing text messages sent via their…

Using short message service (SMS) as a tool for your business to share time-sensitive updates and alerts, to people who have consented to receive such notifications, is continuing to grow increasing popular. Because of its higher success…

Using your personal phone for business texting might seem convenient, as it's one of the main communication channels for customers and employees alike. However, you might run into a few…

Research shows that SMS campaigns have an average open rate of 98%. This makes business text messaging one of the most effective marketing tools. However, before you can start crafting messages to send…

The real estate industry is highly competitive, and agents rely on constant contact to sell more properties. SMS messages are an excellent tool for real estate agents to harness more efficient and effective…

According to data from 2021, Millennials were one of the largest generational groups in the Australian population, holding a share of 21.5%. In 2023, more than half of the U.S. population consisted of Millennials and…

Sending texts is an effective way for businesses and organizations to contact their audiences. Depending on your company, you may use short message service (SMS) messaging to send order confirmations,…

In 2022, Australians were victimized by SMS scams to the tune of $6.5 million, a 188% increase from the previous year. Luckily, the country's governing bodies and mobile operators decided to put their foot down and insist we know…

As a golf course or country club manager, you understand your golfers’ desires to a “tee.” Primarily, they want to spend as much time on the green as possible. To…

Spam SMS messages are often sent in bulk SMS sends, but not all bulk SMS sends are spam. Spam refers to texts that violate any current and prevailing regulations and guidelines, namely consent. Also known as text blasts…

Businesses and marketers have been tailoring their communication tactics to connect with millennials—for good reason. Millennials are now the largest generation in America and Australia. Their spending power has also increased as they enter their…

When you make a new connection with a customer, you need to keep their attention. That's where an effective customer life cycle management and marketing strategy comes in. What is…

Short message service (SMS)—or text messaging—is still one of the fastest-growing forms of communication for businesses globally. Because many customers prefer using text messages over other forms of messaging, more companies…

Missed appointments can be incredibly frustrating for businesses. After all, if someone misses a commitment and doesn't let you know in advance, you may not have time to fill that…

In the United States, the short message service (SMS) marketing industry is growing rapidly and is predicted to reach a value of $37.45 billion by 2031. Given this communication channel's widespread…

The holidays are important to all types of businesses due to the rise in gift shopping. Many companies use this time to introduce seasonal deals to encourage more sales. While…

Notations in blue will go into effect November 5, 2024. As of this posting, we’ve been told that existing campaigns will not have to be updated, though, new campaigns of…

In today’s fast-paced business landscape, SMS (Short Message Service) has emerged as a powerful tool for communication and customer engagement. Here is a comprehensive list of common terms and abbreviations…

Companies often need to abide by many regulations, rules and laws. Communicating this information with your team is crucial for business and employee success. An effective communication compliance strategy empowers…

Do you often turn the corner to find your co-worker is MIA even though they said they'd BRB? Do you feel like you're AAK after a busy weekend? Do you…

You’re ready to move to the next stage in a big collaborative project for your department, but you’re still waiting on a response to the email you sent your coworkers…

Customers can disengage from your brand for a variety of reasons, from having a bad experience to losing interest in your offerings. Is it possible to win these customers back?…

Leading or managing a union requires you to maximize your time and resources. And, in the spirit of cooperation and partnership you must have a comprehensive communication strategy to ensure…

How Jewelers Can Benefit From SMS Customer communication preferences are constantly changing, which means your business's marketing tactics should always be one step ahead. The competition in the jewelry industry…

Most college students are "traditional" students—recent high school graduates between 18 and 24 years old. These students typically carry their phones everywhere they go. So, it's only natural that texting is…

PRESS RELEASE SAN FRANCISCO (July 10, 2024) – Red Oxygen, a leading short message service (SMS) solutions provider, is proud to announce its CEO and Co-founder will be speaking at…

In-game experiences and entertainment have come a long way, but one thing remains constant—fans are the lifeblood of any team. Fan engagement creates a community and significantly contributes to a…

Short message service texting is one of the most popular communication channels in business. But manually typing individual texts to specific people — or even copying and pasting prewritten messages…

Types of Messages to Send Using an API Integration An application programming interface can open multiple possibilities for your business to harness even more uses for your software systems. This…

Whether your team works virtually from around the world or in one office, ensuring your employees are satisfied and comfortable is a top priority. Engaged employees are more likely to…

Positive patient experiences are integral to the success and reputation of your medical practice. With the help of an application programming interface (API), you can leverage short message service (SMS)…

How to Create Text Reminders That People Remember Whether you've ever waited fruitlessly for a customer who turns out to be a no-show or you've missed a deadline to get…

How Fleet Managers Use SMS API Integrations Fleet management is fast-paced and involves many moving parts. Managers must communicate effectively and coordinate with drivers to keep operations running smoothly. With…

Effective communication is integral to business success. Your company can leverage short message service (SMS) messages to connect with customers, employees, vendors and other stakeholders. SMS is engaging, efficient and…

 Micheal Bertoni Of the SaaS Pulse Show and owner of SaaS Talent interviews Tom Sheahan, CEO of CompleteSMS to find out how Tom knew SMS was the industry for…

CompleteSMS CEO Tom Sheahan Joins Panel Discussion on Trust in Messaging During VON: Evolution SAN FRANCISCO (March 12, 2024) – CompleteSMS, a leading short message service (SMS) solutions provider, announces…

Short message service (SMS) solutions can transform how gyms and fitness centers coordinate with their employees and connect with gym-goers. In this guide, we are exploring how your business can…

Part 3 is available—Doug Green from Telecom Reseller in conjunction with Cloud Communications Alliance interview Tom Sheahan in part 3 of a 3-part podcast series. Tom discusses who's running TCR,…

We probably don't need to tell you that good online reviews are great for business—but what about the stellar reviews? A five-star review is a glowing recommendation of your product…

What You Need To Know About SMS Regulations That Can Hurt You Telecom Reseller asked Tom Sheahan to be a guest on their 3-part podcast series outlining the new SMS…

SAN FRANCISCO (February 8, 2024) – Red Oxygen, a leading short message service (SMS) solutions provider, announces an upcoming webinar with Gaingels, an LGBTQIA+/Allies private investment syndicate and one of…

Come late winter and early spring, accounting firms will see an influx of appointments with taxpayers preparing to file. Working in the accounting industry, you probably understand the stress of…

Part 2 is here—Doug Green from Telecom Reseller in conjunction with Cloud Communications Alliance interview Tom Sheahan in part 2 of a 3-part podcast series why ISVs and SaaS companies…

Doug Green from Telecom Reseller in conjunction with Cloud Communications Alliance interview Tom Sheahan in part 1 of a 3-part podcast series to discuss SMS regulations and how The Campaign…

Enterprises can use short message services to improve their daily operations, especially relating to efficiency. In today's hectic business world, time is money. Finding ways to streamline your communication with…

PRESS RELEASE Red Oxygen Reports Year of Growth With Emphasis on Strategic Partnerships In 2023 SAN FRANCISCO (January 2, 2024) – CompleteSMS, a leading short message service (SMS) solutions provider,…

If your business needs to supercharge its communication efforts, operational short message service is an advantageous tool. SMS messaging is an excellent way to share relevant, timely insights with your…

Short message service (SMS), better known as text messaging, is one of the best ways for businesses to connect with their consumers. From sharing order confirmations to sending appointment reminders,…

Short message service is a powerful communication vehicle that allows businesses to send and receive text messages. Whether you are coordinating schedules with your employees or sharing order confirmation details…

Today, people are constantly checking their push notifications and scrolling on their phones. In 2021 alone, Americans sent and received a whopping 2 trillion text messages. Businesses are learning to…

In recent years, application-to-person messaging (A2P) has become a more widespread communication method for clients and employees. In fact, the A2P messaging market is anticipated to reach USD 78.2 billion by…

7 Benefits of a CRM and SMS Integration Integrating your short message service (SMS) with a customer relationship management (CRM) system can help you gather customer interactions in one central…

SMS for banks has been traditionally used as a convenient method for customers to perform banking-related activities, allowing financial institutions to send or receive instructions from customers. This is just one way that mobile…

SMS messages help you reach customers quickly and efficiently. People like getting text messages and are often more responsive to them than to other forms of communication, such as emails…

PRESS RELEASE SAN FRANCISCO (August 8, 2023) – CompleteSMS, a leading short message service (SMS) solutions provider, is proud to announce its CEO and Co-founder will be speaking at ClueCon,…

Business communications have changed drastically in the last decade, including how we use short message service (SMS). Whether you're communicating with employees, customers or stakeholders, SMS messaging is a great…

Short message service (SMS) solutions allow your business to send and receive text messages and can be a very powerful tool for restaurants looking to stay connected with their team…

SAN FRANCISCO (June 13, 2023) – Red Oxygen, a leading short message service (SMS) solutions provider, today announces it has joined the partner program for Telnyx, a next-gen communications platform…

As the healthcare industry shifts toward more patient-centric care, immediate communication between patients and providers is becoming increasingly valuable, especially for those who require at-home healthcare services.  In particular, home health…

 The Dirt podcast covers stories of entrepreneurs who have been through it all, they discuss all things business and what these entrepreneurs learned on their path to successfully scaling…

SAN FRANCISCO (May 22, 2023) – Red Oxygen, a leading short message service (SMS) solutions provider, is proud to announce it has joined the Communications Alliance, an organization formed to…

More healthcare providers are using text messaging, or short message service (SMS), along with other technologies to engage with patients and communicate with staff. Text messaging is a quick, efficient…

 When you have the chance to chat with the co-founder of a VC supercharger about two of your favorite topics, SMS and funding, you do it. Tom Sheahan, our…

Stay up-to-date with your students and their work through accessible communication with SMS for tutoring services. With texting being one of the most welcome form of communication, it's become a…

Looking for ways to get in closer contact with your clients, staff, patients or customers? Many businesses are turning to Short Message Service (SMS) messages to send reminders and updates.…

SAN FRANCISCO (March 9, 2023) – Red Oxygen, a leading short message service (SMS) solutions provider, today announces it will attend SaaSOpen, a conference that lets software as a service…

SAN FRANCISCO (March 8, 2023) – Red Oxygen, a leading short message service (SMS) solutions provider, is proud to announce a partnership with Direct CONTROL Medical, an Australian company that…

Small businesses can get a lot of bang for their buck with text messaging... Maybe you have a marketing director, maybe you have a communications person, a customer service person…

Business SMS billing and compliance is complicated, an MSP can help. With recent SMS application-to-person (A2P) rules and regulations giving companies whiplash by adding fees, removing fees, changing fees…and dates,…

An astounding 6.38 billion people use smartphones every day, and experts predict that number will rise to 7.52 billion in the next five years. With so many people attached to…

SAN FRANCISCO (December 20, 2022) – Red Oxygen, a leading short message service (SMS) solutions provider, announces historic growth for the company in 2022 and plans to expand in 2023.…

When someone logs into your company's system, whether it's an online banking platform, employee resource center or electronic health records, you want to ensure they are who they claim to…

As the U.S. continues to update regulations for A2P (application to person) SMS sends, other countries are experiencing the ripple effect.  Are your messages getting blocked? Here's why. Yes, companies…

SAN FRANCISCO (October 6, 2022) – Red Oxygen, a leading short message service (SMS) solutions provider, is proud to announce Sales Manager John Joslin is presenting at RMS World 2022,…

With 97% of Americans owning a cellphone, text messaging is more popular than ever. As more and more businesses find texting to be an inexpensive way to communicate efficiently and…

SAN FRANCISCO (September 7, 2022) – Red Oxygen, a leading short message service (SMS) solutions provider, today announces it has joined the Cloud Communications Alliance, an executive forum for forward-thinking…

What is 10dlc registration? In short: The 10dlc (10-digit long code) registration process is a way to supply the carriers with the information they need to provide your business fast…

(Updated Regularly) Most SMS providers and DCAs (direct connect aggregators) participating in the 10dlc registration process will not support any A2P messages from unregistered long-codes. Along with this new deadline,…

Group texts and bulk text, we’ve all experienced both, but may not know how very different they are.  Group texts are obvious, they contain two or more names or numbers…

So, what's the problem? Due to 10dlc, when your customers send SMS, it's costing you money that you're likely not recouping. This is a business problem that effects your bottom…

SAN FRANCISCO (June 15, 2022) – Red Oxygen, a leading short message service (SMS) solutions provider, today announces it has been accepted into the Twilio (NYSE: TWLO) Build program as…

As you're crafting your SMS marketing strategy, you want to avoid some approaches that could cause legal complications or decrease audience engagement. From the 2003 Australia Spam Act to recent 10dlc U.S. carrier regulations,…

As the warmer days for vacations, family get-togethers and other fun summer activities arrive, your customers are on their phones more and their desktops less. They're out exploring and spending…

SAN FRANCISCO (May 2, 2022) – Red Oxygen, a leading short message service (SMS) solutions provider, today announces a strategic partnership with Residential Management Systems (RMS). As part of the…

We're proud to announce our formalized relationship with Mercury by RMS. Red Oxygen and RMS, Inc., a global leader in housing and Conference management have formalized our long-standing partnership that…

It's the future of mass advertising. Across industries, businesses are jumping on the bandwagon and using Short Message Service (SMS) as part of their advertising campaign. SMS is efficient, attention-generating…

5 Creative SMS Ideas for Restaurants Restaurant owners today have many ways to reach their existing customers and nurture loyalty. One of the most effective and convenient ways is using…

Leveraging SMS as part of your marketing strategy should be simple and convenient. Your system should work seamlessly with your operations and help your company enhance client and employee communications.…

With a heavy Gen Z demographic, colleges and universities need tech-first strategies for staying in touch with their students. And, unlike K-12 schools, higher education facilities are often spread out,…

If you get a message at 3 a.m. from one of your vendors, you probably won't answer it. You want the companies you work with to respect your time, and…

With the ever-present use of cell phones, smartphones and flip-phones alike, the rise in  SMS mobile marketing was inevitable. The efficiency and effectiveness of these SMS text message marketing services and…

Short message service has changed the way we communicate—with each other and with businesses. It can play a central role in a customer service strategy by offering a quick, convenient…

SAN FRANCISCO (October 1, 2021) – Red Oxygen, a leading short message service (SMS) solutions provider, today announces it will attend the combined Jack Henry Annual Conference/Symitar Educational Conference. The…

SAN FRANCISCO (August 10, 2021) – Red Oxygen, a leading short message service (SMS) solutions provider, today announces it will exhibit at The Experience Convention and Trade Show in Las…

SAN FRANCISCO (July 26, 2021) – Red Oxygen, a leading short message service (SMS) solutions provider, today announces it has updated its Gmail SMS solution through Google Marketplace. The new…

What is 10dlc? 10dlc is shorthand for 10-digit long code. These numbers are formatted like a standard U.S. phone number with area code, but can support higher volumes of text…

With many patients considering their phones a staple in their lives, healthcare providers can use SMS (short message service) to stay in contact with their patients. Also known as text…

While the world of consumer technology is frequently changing, cell phones and smartphones have stayed a constant in the past decade. You can leverage their popularity by incorporating SMS marketing…

Amy Dean COO & Marketing Specialist - CompleteSMS . Amy’s been in marketing her whole career, mostly at marketing and branding firms, she joined CompleteSMS in 2020 as Marketing Director.…

  Brenton Milne Consultant Guest Author . Our world would be a better place if everyone worked like Brenton! He relentlessly gathered data, meticulously measured usage and created intricate spreadsheets…

Tim Hunt CTO/Co-founder - CompleteSMS As one of the visionaries of the A2P messaging space, Tim is the technical mastermind behind CompleteSMS. He not only built the brains for CompleteSMS…

  Tom Sheahan CEO/Co-founder - CompleteSMS https://www.tommysheahan.com/ . As one of the visionaries of the A2P messaging space, Tom and CompleteSMS delivered the world’s first SMS through Outlook '97 using…