Modernize Public Health Communication

CompleteSMS CEO Speaks at NACCHO360—National Association of County and City Health Officials Conference LONG BEACH (July 10, 2026) – CompleteSMS, a leading short message service (SMS) solutions provider, announces its…

Summary Quick Overview This guide explains how real estate agents can use SMS marketing to improve client communication and grow their business. SMS marketing in real estate involves sending text…

Summary Quick Overview This guide explains how to implement HIPAA-compliant SMS messaging for healthcare providers. Healthcare providers can use compliant SMS platforms to send appointment reminders, re-engage patients, and improve…

Summary Quick Overview This guide explains what SMS compliance is and covers essential SMS regulations businesses must follow in the United States. SMS compliance refers to adhering to legal requirements…

Summary Quick Overview This guide shows you how to implement an SMS call center solution to improve customer service and operational efficiency. Call centers can use SMS to manage high…

Summary Quick Overview This blog shows you how to use SMS software as a business. You can use SMS to send order confirmations, deliver appointment or payment reminders and more.…

Your current email sits unread, and that critical update you sent this morning? Still buried in someone's inbox. Manual communication is draining your time and costing you opportunities. Worse, when…

Your customer just got your “order shipped” notification. Great! Except now they want to know exactly where their package is and when it'll arrive. That one-way notification just created more…

Auto Reply = Good Customer Service A lot of the conversations we have with customers start the same way: someone misses a call, a message comes in after hours, or…

Short message service (SMS) is one of the leading communication channels businesses use to stay in touch with their customers. Since 77% of customers abandon their carts before checking out,…

SMS Character Limits: ASCII vs. Unicode In SMS, not all characters (letters, numbers, symbols) play by the same rules. Some allow messages to have 160 characters, others quietly cut that…

SMS isn’t optional anymore. If Illinois House Bill 4428 passes, circuit clerks will be required, by law, to send text message reminders for court appearances. Not encouraged. Not suggested. Required.…

Today, many business owners and marketers are aware of the power of text messaging. It's a straightforward, instantaneous way to reach customers. Between alerting them about sales and sending them…

Delayed responses or limited ways for customers to reach you can quickly create friction. When people can’t get quick clarification, engagement drops and every interaction starts to feel transactional instead…

CompleteSMS Unveils new Outlook Add-In on Microsoft 365 LONG BEACH (February 24, 2026) – CompleteSMS, a leading short message service (SMS) solutions provider, is proud to announce a new add-in…

Staying abreast of bulk SMS marketing trends is one of the most effective ways to maintain a high-performing communication strategy in 2026. As customer expectations evolve and new regulations shape…

CompleteSMS Announces 2025 Milestones and Official Company Rebrand LONG BEACH (January 15, 2026) – CompleteSMS, a leading short message service (SMS) solutions provider, announces a year of expansion that includes…

Two of the most common ways to engage with customers are email and text blasts. Both of these strategies have benefits, though organizations generally see more success with SMS messages…

Universities and Colleges: Staying in Contact With Students Over Semester Break Many universities and colleges know just how important it is to keep students engaged over the semester break. Beyond…

CompleteSMS Unveils new Gmail™ Add-On on That Enables SMS Management from Customers’ Email Inbox SAN FRANCISCO (December 11, 2025) – CompleteSMS by Red Oxygen, a leading short message service (SMS)…

Text messaging can be a powerful asset for your moving company. For customers, SMS is a personal, quick and easy way for them to ask questions, book their move and…

Telstra pulled the plug on their Integrated Messaging service (TIM), leaving a lot of small and midsize businesses left thinking, “Now what?” After all, SMS is how teams confirm bookings,…

Imagine your phone pings with a text from your hairdresser reminding you of your cut and color after work. Later that afternoon, another text pops up letting you know they…

As SMS campaigns have an impressively high open rate of 98%, texting is one of the most effective tools for marketing. However, over-texting could be doing more harm than good. Learn…

More than half of United States adults report getting news from social media, and 86% of adults report getting news from their tablet, computer or smartphone. With an increasing reliance on digital devices and…

  At long last… it’s here. The day has arrived, it’s go time, the rubber is finally hitting the road, the wait is over, all systems go, we’re on, our…

When you’re traveling, you want your experience to be as smooth and seamless as possible. Part of that involves staying aware of what to do and where to go. Short…

Commercial texting is on the rise, with people opening 98% of the short message service (SMS) messages they receive. Learn what commercial text messaging is and how to use it to promote your business…

In today's technology-driven world, most businesses use digital methods to communicate with their clients, and it's no different for e-commerce companies. Since online companies rely heavily on software to manage…

Parents are a lot more likely to experience significant levels of stress compared to adults who don't have children. This can involve worrying about a child's developmental progress, health and well-being, and…

If you're the owner or manager of a spa or salon, integrating SMS into your marketing and communications efforts can be a real game-changer. Due to the personal and direct…

The invention of the smartphone changed screen time and social media use as we know it. In what seemed like an overnight transformation, people could now access whatever they needed in the…

Whether you own a car dealership or a clothing boutique, taking advantage of the immediacy of SMS can help you boost traffic, strengthen existing customer relationships, foster new ones and…

SMS messaging can help you reach your customers and feel confident they’re reading your messages. The rise in popularity of smartwatches creates another opportunity for your business—more than 402 million of these devices are…

A2P (application to person) SMS regulations have recently had an onslaught of changes coming in rapid succession, making compliance an uphill battle for companies that think they can do this without implementing…

It’s happening, it’s really happening. Carriers are on their way to discontinuing text-to-email services.  AT&T announced that on June 17, 2025, they will stop servicing text messages sent via their…

Using short message service (SMS) as a tool for your business to share time-sensitive updates and alerts, to people who have consented to receive such notifications, is continuing to grow increasing popular. Because of its higher success…

Using your personal phone for business texting might seem convenient, as it's one of the main communication channels for customers and employees alike. However, you might run into a few…

Research shows that SMS campaigns have an average open rate of 98%. This makes business text messaging one of the most effective marketing tools. However, before you can start crafting messages to send…

According to data from 2021, Millennials were one of the largest generational groups in the Australian population, holding a share of 21.5%. In 2023, more than half of the U.S. population consisted of Millennials and…

Sending texts is an effective way for businesses and organizations to contact their audiences. Depending on your company, you may use short message service (SMS) messaging to send order confirmations,…

Updated May 2026   In 2022, Australians were victimized by SMS scams to the tune of $6.5 million, a 188% increase from the previous year. Luckily, the country's governing bodies and mobile operators decided to put their foot down…

As a golf course or country club manager, you understand your golfers’ desires to a “tee.” Primarily, they want to spend as much time on the green as possible. To…

Spam SMS messages are often sent in bulk SMS sends, but not all bulk SMS sends are spam. Spam refers to texts that violate any current and prevailing regulations and guidelines, namely consent. Also known as text blasts…

Businesses and marketers have been tailoring their communication tactics to connect with millennials—for good reason. Millennials are now the largest generation in America and Australia. Their spending power has also increased as they enter their…

When you make a new connection with a customer, you need to keep their attention. That's where an effective customer life cycle management and marketing strategy comes in. What is…

Short message service (SMS)—or text messaging—is still one of the fastest-growing forms of communication for businesses globally. Because many customers prefer using text messages over other forms of messaging, more companies…

Missed appointments can be incredibly frustrating for businesses. After all, if someone misses a commitment and doesn't let you know in advance, you may not have time to fill that…

In the United States, the short message service (SMS) marketing industry is growing rapidly and is predicted to reach a value of $37.45 billion by 2031. Given this communication channel's widespread…

The holidays are important to all types of businesses due to the rise in gift shopping. Many companies use this time to introduce seasonal deals to encourage more sales. While…

Notations in blue will go into effect November 5, 2024. As of this posting, we’ve been told that existing campaigns will not have to be updated, though, new campaigns of…

Companies often need to abide by many regulations, rules and laws. Communicating this information with your team is crucial for business and employee success. An effective communication compliance strategy empowers…

Do you often turn the corner to find your co-worker is MIA even though they said they'd BRB? Do you feel like you're AAK after a busy weekend? Do you…

You’re ready to move to the next stage in a big collaborative project for your department, but you’re still waiting on a response to the email you sent your coworkers…

Customers can disengage from your brand for a variety of reasons, from having a bad experience to losing interest in your offerings. Is it possible to win these customers back?…

Customer communication preferences are constantly changing, which means your business's marketing tactics should always be one step ahead. The competition in the jewelry industry is heating up—the global jewelry market…

Most college students are "traditional" students—recent high school graduates between 18 and 24 years old. These students typically carry their phones everywhere they go. So, it's only natural that texting is…

Whether your team works virtually from around the world or in one office, ensuring your employees are satisfied and comfortable is a top priority. Engaged employees are more likely to…

Positive patient experiences are integral to the success and reputation of your medical practice. With the help of an application programming interface (API), you can leverage short message service (SMS)…

Whether you've ever waited fruitlessly for a customer who turns out to be a no-show or you've missed a deadline to get an exclusive discount, you understand how beneficial reminder…

 Micheal Bertoni Of the SaaS Pulse Show and owner of SaaS Talent interviews Tom Sheahan, CEO of CompleteSMS to find out how Tom knew SMS was the industry for…

CompleteSMS CEO Tom Sheahan Joins Panel Discussion on Trust in Messaging During VON: Evolution SAN FRANCISCO (March 12, 2024) – CompleteSMS, a leading short message service (SMS) solutions provider, announces…

Part 3 is available—Doug Green from Telecom Reseller in conjunction with Cloud Communications Alliance interview Tom Sheahan in part 3 of a 3-part podcast series. Tom discusses who's running TCR,…

We probably don't need to tell you that good online reviews are great for business—but what about the stellar reviews? A five-star review is a glowing recommendation of your product…

What You Need To Know About SMS Regulations That Can Hurt You Telecom Reseller asked Tom Sheahan to be a guest on their 3-part podcast series outlining the new SMS…

SAN FRANCISCO (February 8, 2024) – Red Oxygen, a leading short message service (SMS) solutions provider, announces an upcoming webinar with Gaingels, an LGBTQIA+/Allies private investment syndicate and one of…

Part 2 is here—Doug Green from Telecom Reseller in conjunction with Cloud Communications Alliance interview Tom Sheahan in part 2 of a 3-part podcast series why ISVs and SaaS companies…

Doug Green from Telecom Reseller in conjunction with Cloud Communications Alliance interview Tom Sheahan in part 1 of a 3-part podcast series to discuss SMS regulations and how The Campaign…

Enterprises can use short message services to improve their daily operations, especially relating to efficiency. In today's hectic business world, time is money. Finding ways to streamline your communication with…

Short message service (SMS), better known as text messaging, is one of the best ways for businesses to connect with their consumers. From sharing order confirmations to sending appointment reminders,…

Short message service is a powerful communication vehicle that allows businesses to send and receive text messages. Whether you are coordinating schedules with your employees or sharing order confirmation details…

Today, people are constantly checking their push notifications and scrolling on their phones. In 2021 alone, Americans sent and received a whopping 2 trillion text messages. Businesses are learning to…

In recent years, application-to-person messaging (A2P) has become a more widespread communication method for clients and employees. In fact, the A2P messaging market is anticipated to reach USD 78.2 billion by…

Integrating your short message service (SMS) with a customer relationship management (CRM) system can help you gather customer interactions in one central place—streamlining workflows and improving the overall customer experience.…

SMS messages help you reach customers quickly and efficiently. People like getting text messages and are often more responsive to them than to other forms of communication, such as emails…

As the healthcare industry shifts toward more patient-centric care, immediate communication between patients and providers is becoming increasingly valuable, especially for those who require at-home healthcare services.  In particular, home health…

Stay up-to-date with your students and their work through accessible communication with SMS for tutoring services. With texting being one of the most welcome form of communication, it's become a…

Looking for ways to get in closer contact with your clients, staff, patients or customers? Many businesses are turning to Short Message Service (SMS) messages to send reminders and updates.…

SAN FRANCISCO (March 8, 2023) – Red Oxygen, a leading short message service (SMS) solutions provider, is proud to announce a partnership with Direct CONTROL Medical, an Australian company that…

Small businesses can get a lot of bang for their buck with text messaging... Maybe you have a marketing director, maybe you have a communications person, a customer service person…

Business SMS billing and compliance is complicated, an MSP can help. With recent SMS application-to-person (A2P) rules and regulations giving companies whiplash by adding fees, removing fees, changing fees…and dates,…

An astounding 6.38 billion people use smartphones every day, and experts predict that number will rise to 7.52 billion in the next five years. With so many people attached to…

When someone logs into your company's system, whether it's an online banking platform, employee resource center or electronic health records, you want to ensure they are who they claim to…

As the U.S. continues to update regulations for A2P (application to person) SMS sends, other countries are experiencing the ripple effect.  Are your messages getting blocked? Here's why. Yes, companies…

What is 10dlc registration? In short: The 10dlc (10-digit long code) registration process is a way to supply the carriers with the information they need to provide your business fast…

(Updated Regularly) Most SMS providers and DCAs (direct connect aggregators) participating in the 10dlc registration process will not support any A2P messages from unregistered long-codes. Along with this new deadline,…

So, what's the problem? Due to 10dlc, when your customers send SMS, it's costing you money that you're likely not recouping. This is a business problem that effects your bottom…

As you're crafting your SMS marketing strategy, you want to avoid some approaches that could cause legal complications or decrease audience engagement. From the 2003 Australia Spam Act to recent 10dlc U.S. carrier regulations,…

As the warmer days for vacations, family get-togethers and other fun summer activities arrive, your customers are on their phones more and their desktops less. They're out exploring and spending…

It's the future of mass advertising. Across industries, businesses are jumping on the bandwagon and using Short Message Service (SMS) as part of their advertising campaign. SMS is efficient, attention-generating…

Leveraging SMS as part of your marketing strategy should be simple and convenient. Your system should work seamlessly with your operations and help your company enhance client and employee communications.…

If you get a message at 3 a.m. from one of your vendors, you probably won't answer it. You want the companies you work with to respect your time, and…

Short message service has changed the way we communicate—with each other and with businesses. It can play a central role in a customer service strategy by offering a quick, convenient…

What is 10dlc? 10dlc is shorthand for 10-digit long code. These numbers are formatted like a standard U.S. phone number with area code, but can support higher volumes of text…

With many patients considering their phones a staple in their lives, healthcare providers can use SMS (short message service) to stay in contact with their patients. Also known as text…